Refund policy

Last reviewed: 5 October 2026.

This document sets out cancellation, rescheduling and refund terms for the paid services offered by SyncSphere Financial Planning Co., Ltd. — single advisory sessions and complete written planning engagements.

The contracting party

Eligibility

A refund may be requested where an engagement has not yet started, or where work has started but is cancelled before a defined milestone. The eligibility depends on the engagement type, set out below.

Advisory consultation

• Cancellation more than 24 hours before the scheduled session: full refund.
• Cancellation within 24 hours of the session: no refund, but one reschedule to another available slot at no charge.
• No-show: no refund; one reschedule is offered at our discretion.

Written planning engagement

• Before work starts (after scope is agreed but before we begin the document review): full refund.
• After work has started: refund of the unworked portion, calculated against the agreed milestones in the written scope. Work already completed — for example, a residency review delivered — is non-refundable.
• Deposits: where a deposit is taken to secure an engagement, it is applied to the fee and is refundable on the same basis as above.

Non-refundable items

Work already delivered — a completed advisory consultation, a written report or section of a report already sent to you — is non-refundable. Third-party fees incurred on your behalf (for example, a translation or a referred provider’s fee you agreed to) are non-refundable once that third party has been paid.

How to request a refund

Email info@syncsphere.click or call +66-2-258-7146 with your name and the engagement reference. We acknowledge refund requests within three business days.

Processing time

Approved refunds are returned to the original payment method within 14 days of approval.

Cancellation by us

If we cancel an engagement before completion, you receive a full refund of the unworked portion. If we cancel a consultation, you may take a full refund or a reschedule at no charge.

Contact

Questions about refunds: info@syncsphere.click or +66-2-258-7146.

Specific timeframes above (24 hours, 14 days) are standard market-consistent durations and are proposed, pending business confirmation. See the private build record.